Banned by Association: How a Client’s Account Can Take You Down on Upwork
This is a story with a happy end. We unbanned the guy!
Client's account creation
But let me start from scratch. My client, let's call him Mister O (name is not real), has created a client's account on Upwork to hire someone but then changed his mind. So this account was not used at all. He just was not checking this client's account anymore so just ignored that Upwork sent him a letter:
Ban
One day he appeared in Upwork community saying
zoomed image
also he received an email:
Unban process.
We had a call and planned what to do. The strategy is always to
- know the reason. We knew. Didn't answer to Upwork on time..
- Write in a very tearing tone
- Write more and often
- Explain the position but always agree on your mistake
One of my letter versions for Mr. O.
The letter which finally (after 5) helped to Unblock an account
One more trick - attach everything as docs so that they will see it better.
Meme of the day
Regarding FAQ page, already created, I'll fill it soon
If any other requests - feel free to tell me.
Thank you for the coffee to all!
If you'd like to say thank you - you can buy me a coffee (know, most probably this weekend I'll use these money for wine) - https://buymeacoffee.com/levit
Hugs,
Tamara
